Refund policy
30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 30 days after delivery will be considered non-returnable.
Return Process
To start a return, you can contact us at info@senditsailing.com or +1 (803) 574-2628 and instructions for the return will be supplied promptly.
We welcome customers who wish to return products to return them by post. We do not allow in-store or kiosk to get returns of the product.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
How will customers get the return label?
For damaged or defective returns: Please get in touch with us so we can send the label via email. You just need to Download and Print the label.
What condition product are you receiving in return?
We accept returns for unused products in original condition and packaging.
What is the restocking fee?
There’s no restocking fee.
Exchanges
We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please get in touch with us. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@senditsailing.com or +1 (803) 574-2628
Late or Missing Refunds:
Recheck your bank account if you haven’t received a refund.
Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.
Contact
Questions about this Shipping and Return Policy should be sent to us using one of the below methods.
Company Name: SendIt Sailing
Company Address: 49 Woodland Drive, Old Saybrook, Connecticut 06475
Email: info@senditsailing.com
Phone: +1 (803) 574-2628
Access your Customer Account: https://account.senditsailing.com